We reserve the right to amend these Terms & Conditions from time to time without notice and at our discretion.
We reserve the right to change our prices without prior notice.
Orders can be placed 24 hours a day, 7 days a week. If an item has sold out prior to your order being processed, we will notify you immediately with an estimated date when the item is expected back into stock.
Returns & Exchanges
All transactions are final. Due to the nature of our products, we cannot accept any returns or exchanges. We will only make an exception to this policy should there be defects in the product caused by Make Up Pro. Requests for returns or exchanges due to mishandling on part of the buyer or because of a change of mind will be denied.
Shipping & Handling
Please allow approximately 1-2 business days within Metro Manila, 2-3 business days outside Metro Manila, and 5-10 business days outside the Philippines for delivery. Delivery costs PHP 150 within Metro Manila, and PHP 180+ elsewhere. Shipment fees of orders consisting of more than five small items vary depending upon quantity and weight. International shipping rates vary depending upon location. (For a full list of our shipping rates, please refer to our FAQ.) Nationwide shipments are sent through LBC, and international shipments through FedEx or DHL. We are not responsible for shipment delays due to natural disasters, traffic accidents, delays caused by the shipper, or any other circumstances beyond our reasonable control, nor are we to be held liable if a shipment is lost or damaged.
Payments must be made within 48 hours after you receive your confirmation e-mail. Otherwise, the order will be cancelled.
The cutoff for payment receipt is 12:00 PM GMT+8 every Thursday. This is in order to allow ample time to process your payment and prepare your order for shipment. Shipments are made every Friday. Should your payment be received after the cutoff time, it will be processed the following week and your order will be shipped the following Friday.
Make Up Pro is committed to protecting the privacy of our customers. We assure you that any personal information you provide is solely used for the purpose of processing your order and will not be disclosed to any third parties.